Warranty

Justin Shine Detailing (“we”, “us”, “our”) stands behind the quality of our workmanship. This Warranty Policy explains what is covered by our service warranty and how to make a claim.

Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

1. Workmanship Warranty

We provide a 7-day workmanship warranty on all detailing services, starting from the date the service is completed.

This warranty covers:

Issues directly related to our workmanship
Services not performed as agreed at the time of booking

If a covered issue arises, we will, at our discretion:

Re-perform the affected service, or
Provide a partial or full refund for the affected portion of the service

2. What Is Not Covered

This warranty does not cover:

Normal wear and tear after service completion
Environmental exposure (rain, sun, dust, pollen, bird droppings, tree sap, salt air, etc.)
Damage caused by automatic car washes, improper washing, or harsh chemicals
Pre-existing damage, defects, stains, scratches, paint failure, or interior wear
Mechanical, electrical, or manufacturing faults
Odors, stains, or damage that return due to continued use
Services affected by customer-supplied products or instructions

3. Paint Protection, Sealants & Coatings

Any waxes, sealants, or protective products applied are subject to:

Proper aftercare and maintenance
Environmental conditions
Driving habits and storage conditions

Estimated durability times are guidelines only and are not guaranteed.

We do not warrant:

Exact longevity of protective products
Resistance to damage, scratches, or staining

4. Customer Responsibilities

To maintain warranty coverage, customers must:
Inspect the vehicle at completion of service where possible
Notify us of any issues within 7 days of service
Follow any aftercare advice provided
Avoid washing or exposing the vehicle to harsh conditions immediately after service, where advised
Failure to meet these requirements may void the warranty.

5. Making a Warranty Claim

To submit a warranty claim, please contact us within 7 days of the service date and provide:

Your name and booking details
A description of the issue
Clear photos where applicable

Claims can be made via:
📧 Email: info@justinshinedetailing.com.au

We aim to assess all claims fairly and promptly

6. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

A re-supply of the service or refund for a major failure
Compensation for any other reasonably foreseeable loss or damage

This warranty is provided in addition to, and does not replace, your rights under law.

7. Policy Changes

We may update this Warranty Policy from time to time. The most current version will always be available on our website.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Justin Shine Detailing
📧 Email: info@justinshinedetailing.com.au
🌐 Website: https://www.justinshinedetailing.com.au/